Sound familiar?

[…]

[…]

Donna F. Ekart,  “SOMEWHERE Over the VERDE Rainbow,” Computers in Libraries v. 28 no. 8 (September 2008) p. 8, 10, 44-5

COinS

I think ERM implementations are especially good examples of libraries thinking that buying the right very expensive project from a vendor is a substitute for re-examining library workflows, goals, and staff allocations.  Adding new expensive software into unclear and poorly designed workflows that do not work efficiently to meet what should be current library goals… only adds insult to injury and gives you a world of hurt.  (I don’t mean to suggest I’m describing the author of this article’s library, merely that it rings true to me. I was pleasantly surprised at the level of candor in that article though, something too rare in our library community).

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